Privacy Policy
Protecting your privacy is important to MapleShaleGather
Information We Collect
If you reach out about corporate flower arrangements or gift services, we gather information you supply willingly. This may include your name, company name, email, phone, delivery locations, and specific specifications for your floral requests. Payment data is also collected during order placement, but it is securely handled by our payment partners.
For corporate clients, we might obtain extra business details such as company registration data, preferred delivery times, and budget constraints to tailor our service to your business needs.
Our site automatically gathers technical details when you browse, including IP address, browser type, device information, and navigation patterns. We use this info to enhance site performance and understand how clients discover our offerings.
How We Use Your Information
We primarily use your information to fulfill flower orders and deliver excellent customer service. This includes processing orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also analyze data to improve our services and the website experience. This helps us understand which corporate floral offerings are most valuable to clients and how we can better assist the business community in United Kingdom.
Information Sharing and Disclosure
MapleShaleGather respects your privacy and does not sell your personal data to third parties. We disclose information only as needed to provide our services or when required by law.
We may disclose essential information to trusted service partners who assist in running our operations, including delivery partners, payment processors, and technical service providers. These partners are contractually bound to safeguard your data and use it solely for the services they perform for us.
We may reveal information when required by law, a court order, or government request. We may also share data to protect our rights, property, or safety, or the safety of our customers and staff.
Data Security Measures
We treat the protection of your personal data as a priority and adopt suitable technical and organizational safeguards to shield it. This encompasses safe data storage, encrypted transmissions, and restricted access to personal information within our team.
Secure Storage
Personal data is kept in secure systems with access controls and ongoing security monitoring.
Encryption
Sensitive data transfers are encrypted to safeguard information during the exchange between your browser and our infrastructure.
Limited Access
Access to customer data is allowed only for staff members who require it to deliver services.
Although we deploy robust security measures, no online transmission method is entirely foolproof. We regularly update our security practices to counter evolving threats.
Your Privacy Rights
You hold important rights over your personal data. In accordance with applicable laws, you may be entitled to access, amend, delete, or limit the processing of your personal information.
To exercise these rights, please reach out using the contact details at the end of this policy. We will respond within a reasonable timeframe as required by law.
Data Retention
We keep personal information only as long as needed to deliver our services and meet legal obligations. Retention durations depend on the type of data and the purpose for which it was gathered.
Typical Retention Periods:
- Customer contact and order details: about 3 years after the last service interaction
- Payment transaction logs: around seven years for tax and accounting needs
- Website analytics data: about two years and two months for service improvement analysis
- Marketing preferences: Until you opt out or roughly two years of inactivity
Cookies and Web Tracking
We employ cookies and related technologies to enhance your browsing experience and gather insights on how visitors interact with our site. Cookies enable us to recall your preferences and assess site performance.
You can manage cookie settings via your browser options. Note that turning off some cookies could impact how the site works. For more details about our cookie practices, please check our Cookie Policy.
External Links
Our site might include hyperlinks to third-party websites or services. This privacy policy applies solely to MapleShaleGather and this site. We are not accountable for the privacy practices of external sites.
We recommend reviewing the privacy policies of any third-party sites you access via links on our site.
Policy Updates
We may revise this privacy policy from time to time to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will refresh the "Last Updated" timestamp at the top of this document.
We invite you to review this policy periodically to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
MapleShaleGather Privacy Team
123 Petal Road, London
London, United Kingdom SW3 1AA
Email: [email protected]
Phone: +44 20 7946 0999
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy inquiries within roughly a week.